1. Who we are
RaiseMyTicket operates an after-sales service platform connecting customers and appliance brands with verified independent technicians and service centres across India.
2. Our role
We facilitate service bookings and dispatch. Repairs are performed by independent technicians and service partners. We verify partners and set service standards, but the technician performs the work.
3. Bookings and pricing
A visit charge applies per the published city-tier rates. Labour and parts are quoted before work begins. Final bill = visit charge + labour + parts + applicable GST. You pay after the job is complete.
4. Service warranty
Completed repairs carry a 90-day labour warranty. If the same fault recurs within 90 days, we re-attend at no labour cost. Parts carry their manufacturer warranty.
5. Brand accounts
Brand accounts require verification and approval. Brands operate on a prepaid wallet; per-call charges are debited on completion per the agreed rate card.
6. Technician partners
Technicians onboard by completing verification and paying the one-time onboarding fee. Partners are independent contractors, not employees. Payouts are settled per the published cycle.
7. Cancellations
Bookings may be cancelled free of charge before the technician is dispatched. Once a technician has travelled to your location, the visit charge may apply.
8. Liability
Our liability for any claim is limited to the amount paid for the service in question. We are not liable for indirect or consequential loss.
9. Changes
We may update these terms. Continued use after changes constitutes acceptance.
10. Contact
Questions about these terms: support@raisemyticket.com