1. Cancellations
Cancel free of charge any time before a technician is dispatched. Once the technician has travelled to your location, the visit charge for your city tier applies.
2. If the job cannot be completed
If the technician cannot complete the repair, you pay only the visit charge. Labour is not charged for work not performed.
3. Repeat faults
Every completed repair carries a 90-day labour warranty. If the same fault recurs within 90 days, we re-attend at no labour cost. Parts are covered by their manufacturer warranty.
4. Refunds
Where a refund is due, it is processed to the original payment method within 5–7 working days. UPI and card refunds are handled through Razorpay.
5. Brand wallet
Wallet top-ups are non-refundable but never expire, and can be used against any future service call. Erroneous debits are corrected as a wallet credit.
6. Technician onboarding fee
The one-time onboarding fee covers the welcome kit (T-shirt, ID card, certificate) and training. It is refundable within 7 days only if the kit has not been dispatched.
7. Disputes
Raise any billing dispute within 30 days at support@raisemyticket.com and we will investigate within 5 working days.