1. What we collect
Customers: name, mobile, service address, appliance and issue details. Technicians: name, contact, address, pincodes, experience, and identity documents for verification. Brands: business details, GST, and contact information.
2. Why we collect it
To dispatch technicians, deliver and track service, process payments and payouts, honour warranties, and provide customer support.
3. Sharing
We share the minimum necessary: the assigned technician receives the customer's name, address and contact number to perform the visit. Brands see tickets raised for their products. We do not sell personal data.
4. Payments
Payments are processed by Razorpay. We do not store card numbers, UPI PINs, or bank credentials on our systems.
5. Warranty records
When a customer activates a warranty by scanning a QR code, we store the product, billing date and contact details to compute and honour the warranty period.
6. Retention
Service and warranty records are retained for the warranty period plus statutory requirements. Verification documents are retained while the partner is active.
7. Your rights
You may request access to, correction of, or deletion of your personal data by writing to privacy@raisemyticket.com.
8. Security
Data is transmitted over HTTPS and access is restricted to authorised personnel. No system is perfectly secure; we work to industry standards.
9. Contact
privacy@raisemyticket.com